Why can't I duplicate some messages?

Unsupported messages cannot be duplicated

Zoltan Wagner avatar
Written by Zoltan Wagner
Updated this week

Why are the "Save as..." and "Save as template..." options unavailable?

You can duplicate most messages or save them as a template but there are some exceptions. The following messages cannot be duplicated:

  • System messages, such as the Double Opt-in Confirmation message

  • Messages with old, legacy code

    • Old HTML code that is no longer compatible with the editor:
      You need to start a new message by clicking the "New" button on the list of messages page or duplicate another, newer email.

    • Old dynamic content {@insert-X} tags:
      In this case you should replace the {@insert-X} tags with dynamic content using the new dynamic content editor.

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