Automated messages can be sent as part of welcome emails, drip campaigns or date based automation such as birthday emails or renewal notices. Subsequent messages are sent relative to the date of the form submission. Here's how you can define which email are sent and when.

Step 1: Create the emails to be sent

Create your email messages the same way you would create any other message and leave them in draft state.

Step 2: Setup your message schedule

Create a new automated email sequence and add your messages to it. You can add an initial delay (number of days before the first message is sent) and specify delay between subsequent messages.

Step 3: Connect the automated messages to your form

Add a new "Automated message" to your form in the form editor.

On the next screen select the name of the automated email series you created in Step 2.

Will contacts receive the same automated email series again?

If a contact is already part of an automated email series and there are still messages scheduled to be sent later on then that contact will continue to receive emails as per the email schedule - the schedule will not restart.

If a contact is not currently part of an automated email series they will start receiving the emails from the automated email series from the beginning - even if they already received all emails from the same series previously.

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