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Click the blue icon near the bottom right of each screen while you're logged in to your account to ask a question. You'll receive a response in the chat window and also by email. After this you can continue the thread via chat or by replying to the support email.
You can schedule a 30-minute call to troubleshoot issues that are inefficient to address via chat. Sessions are conducted via Zoom so we can share screens.
If your request is urgent please start a chat session and mention "URGENT" in your message. This ensures your question is prioritized. Chat is monitored even outside regular support hours.
After you started a chat session marked "URGENT" wait 10 minutes for a response. If you haven't heard back from us by then you can reach us at 416-840-2300 x2 from Monday to Friday between 9am to 8pm EST.
