Sub-accounts are used to give departments of an organization their own separate accounts without having to open stand-alone accounts.


  • Top level account: ABC University
  • Sub-accounts: Faculty of Arts, Faculty of Science, Staff, Alumni, Registrar's Office

Data sharing

With the exception of templates and credits there is no data sharing of any kind between sub-accounts: messages, stats, contact lists, subscriptions, account settings, etc. in sub-accounts are independent of other sub-accounts.

Templates can be designated by administrators to be available across sub-accounts. 


Each sub-account can have their own users who can only access their designated sub-account. Administrators can access all sub-accounts.
Read more about user roles and permissions.


Sub-accounts share the same pool of email credits that the master account purchases. Cost is typically allocated internally between sub-accounts based on usage (emails sent).

There is no extra cost for maintaining sub-accounts.

Creating a new subaccount

Click the Subaccounts link in the navigation under your name in the top right corner:

Only administrators and sub-account administrators have access to create new sub-accounts. 

If you aren't an administrator, the user list page will show you the name and contact details of your administrator(s). Contact them to have them grant you additional permissions.

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