Sub-accounts allow separate departments, business units or divisions to operate independently with centralized controls. Each sub-account maintains separate contact records, lists, subscriptions, message management and external database synchronization. Administration of users, sub-accounts access, user rights and message templates are controlled centrally.
Access and data privacy
The sub-account structure ensures that emails aren't accidentally sent to the wrong list since users can't access contacts from other sub-accounts. An exception is a super admin who can access all data in every sub-account.
One or more super-admins can access all data in all sub-accounts.
Sub-accounts are operated independently without sharing contacts, reports, forms and other account settings.
Individual users can be assigned to access only a single sub-account or multiple designated sub-accounts.
Users cannot access data from sub-accounts other than theirs.
SSO and 2FA are managed centrally for all users across all sub-accounts.
Branding control and shared email templates
Super admins can control how much flexibility each sub-account has over their brand, which ranges from no limits (sub-accounts can use any colours, fonts and templates) to fully restricted (sub-accounts must use the provided branding).
Email templates can be shared across sub-accounts to ensure branding is consistent across the organization.
Each sub-account can use their own logo, brand colours and fonts or they can share the same branding.
Super admins can control how much flexibility sub-accounts have over their brand, which ranges from no limits (sub-accounts can use any colours, fonts and templates) to fully restricted (sub-accounts must use the provided branding).
Subscriptions and relationship with contacts
Each sub-account has their own set of subscriptions that are shown on sign-up forms and on the subscription preferences page (the "unsubscribe" page).
A contact unsubscribing from one sub-account doesn't affect subscription of the same contact in other sub-accounts.
In essence, sub-accounts maintain their own, separate relationships with contacts.
Sub-account pricing
There is a flat fee per sub-account in addition to other Envoke fees. Your main account and one sub-account are included with every billing plan at no extra cost. View the pricing page for details.
For monthly contact-based accounts the number of active contacts is the total of all active contacts across all sub-accounts and the main account. If the same contact exists in multiple sub-accounts they are counted multiple times since you're managing a separate relationship with that contact in each sub-account.
The example below has 7 sub-accounts in addition to the main account (eight accounts in total). There is no additional charge for the first sub-account. In this example 6 sub-accounts would be subject to the sub-account fee.
Creating a new subaccount
You can manage subaccounts from the Accounts navigation at the top right of the screen. Only administrators have access to manage sub-accounts.
If you aren't an administrator, the users list page will show you the name and contact details of your administrator(s).
Deleting a sub-account
Please contact Envoke support via chat to delete a sub-account and include the account ID that you see on the Account Settings page. In your message to support please confirm that you understand that all data will be permanently deleted.