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Sub-accounts
Zoltan Wagner avatar
Written by Zoltan Wagner
Updated yesterday

Your departments can operate independently with a centralized administrative overview and maintain a separate relationship with contacts.

Access and data sharing

  • Sub-accounts are operated independently without data sharing.

  • Users cannot access data from sub-accounts other than theirs.

  • Individual users can be assigned to access only a single sub-account or multiple designated sub-accounts.

  • Admin users can access all data in every sub-accounts.

Shared email templates

  • Email templates can be shared across sub-accounts so ensure branding is consistent across sub-accounts

Subscriptions and relationship with contacts

  • Sub-accounts maintain their own, separate relationships with contacts

  • Each sub-account has their own subscriptions that are shown on sign-up forms and on the subscription preferences page (the "unsubscribe" page)

  • A contact unsubscribing from one sub-account doesn't affect subscription of the same contact in other sub-accounts.

Prevention of sending incorrect content

Sub-accounts can be used to ensure that incorrect content isn't accidentally sent to certain lists.

Pricing

In addition to contact based fees (for monthly subscription plans) and email sending based fees (for pay as you go accounts) there is a monthly flat fee per sub-account. Your first or primary account and one sub-account is included with every billing plan at no extra cost. View the pricing page for details.

Creating a new subaccount

You can manage subaccounts under the Accounts navigation item.

Only administrators have access to create new sub-accounts. 

If you aren't an administrator, the users list page will show you the name and contact details of your administrator(s). Contact them to have them grant you additional permissions.

Deleting a sub-account​

Please contact Envoke support via chat to delete a sub-account and include the account ID that you see on the Account Settings page. In your message to support please confirm that you understand that all data will be permanently deleted.

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