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Why can't I duplicate some messages?

Unsupported messages cannot be duplicated

Zoltan Wagner avatar
Written by Zoltan Wagner
Updated over a week ago

Why are the "Save as..." and "Save as template..." options unavailable?

You can duplicate most messages or save them as a template but there are some exceptions. The following messages cannot be duplicated:

  • System messages, such as the Double Opt-in Confirmation message

  • Messages with old, legacy code

    • Old HTML code that is no longer compatible with the editor:
      You need to start a new message by clicking the "New" button on the list of messages page or duplicate another, newer email.

    • Old dynamic content {@insert-X} tags:
      In this case you should replace the {@insert-X} tags with dynamic content using the new dynamic content editor.

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