Email creation, testing, sending and troubleshooting

Tips and how-to documentation all related to creating and sending emails

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48 articles in this collection
Written by Zoltan Wagner, Marcus Warren, Marcel Ursprung and 1 other

Message creation and layout

Create a new message

Learn about the various options to create a new message

Written by Zoltan Wagner
Updated over a week ago

Working with the email editor

How to customize your email layout and configure your messages for sending

Written by Zoltan Wagner
Updated over a week ago

Email templates

What are email templates and how to use them

Written by Zoltan Wagner
Updated over a week ago

Mobile view of emails

How emails change when viewed on small screens

Written by Marcus Warren
Updated over a week ago

Transfer templates and messages between accounts

Make a template or message available in other accounts you manage

Written by Zoltan Wagner
Updated over a week ago

Link between English and French version of emails

How to send bilingual messages

Written by Zoltan Wagner
Updated over a week ago

Multiple users editing the same message

Avoid content loss when more than one person is working on messages

Written by Zoltan Wagner
Updated over a week ago

Message components and settings

Subject lines

How to write good subject lines to increase open rates

Written by Marcel Ursprung
Updated over a week ago

Preheader content

How to use the preheader content to increase email opens

Written by Marcus Warren
Updated over a week ago

Add new sender emails

How to add a new email "from" name and "from" email address

Written by Zoltan Wagner
Updated over a week ago

Customizing the unsubscribe process

Learn about how your contacts can manage their subscription preferences

Written by Zoltan Wagner
Updated over a week ago

Social media sharing and "view online" links

Email sharing options

Written by Zoltan Wagner
Updated over a week ago

Add buttons to emails

How to add and format (call to action) buttons

Written by Zoltan Wagner
Updated over a week ago

Images in emails

Learn how to work with images in email messages

Written by Marcus Warren
Updated over a week ago

Uploading files and adding attachments to emails

How to attach files to email messages

Written by Zoltan Wagner
Updated over a week ago

Embed forms in emails

Can I add forms directly into email messages?

Written by Zoltan Wagner
Updated over a week ago

Fonts, text formatting and line height

Learn about font selection, font colours, formatting tips and setting custom line heights

Written by Marcus Warren
Updated over a week ago

Fallback font rules

List of fonts you can use in emails and substitute / fallback fonts

Written by Marcus Warren
Updated over a week ago

Background images

How to use background images in emails

Written by Marcus Warren
Updated over a week ago

Emojis in emails and subject lines

How to add an emoji to your messages

Written by Zoltan Wagner
Updated over a week ago

Adding anchor links

How to use anchor links and its limitations

Written by Zoltan Wagner
Updated over a week ago

Create a custom email footer

Overwrite the default email footer

Written by Zoltan Wagner
Updated over a week ago

Personalization and customization

Sending personalized emails

How to send the most relevant content to your contacts

Written by Marcus Warren
Updated over a week ago

Dynamic content blocks

Show or hide entire blocks of content in emails depending on recipients' interests

Written by Marcus Warren
Updated over a week ago

Email personalization using merge fields

Merge contact fields into your emails

Written by Zoltan Wagner
Updated over a week ago

Dynamic links

Create a unique link for each contact

Written by Zoltan Wagner
Updated over a week ago

Sending email campaigns and test messages

Sending a test message

How to send a test message before launching your email campaign

Written by Zoltan Wagner
Updated over a week ago

Sending email campaigns

Step by step instructions to send and re-send email campaigns

Written by Zoltan Wagner
Updated over a week ago

AB testing

Maximize email open rates

Written by Zoltan Wagner
Updated over a week ago

Resend email to non-openers

How to re-send an email campaign to contacts who didn't open your original email

Written by Zoltan Wagner
Updated over a week ago

Send win-back emails

How to re-engage your inactive contacts

Written by Zoltan Wagner
Updated over a week ago

Public email message archives page

Display past email messages for reference

Written by Marcel Ursprung
Updated over a week ago

What kind of links can I use?

Explore link options in addition to standard website URLs

Written by Zoltan Wagner
Updated over a week ago

How quickly will my messages be sent?

What happens after you launch an email campaign

Written by Zoltan Wagner
Updated over a week ago

Fixing a typo or other error in a sent message

How to correct a mistake in a message that was already sent

Written by Zoltan Wagner
Updated over a week ago

Inbox delivery

Inbox delivery

How to ensure your emails are going straight to inboxes?

Written by Jon Maybury
Updated over a week ago

Internal email delivery troubleshooting

Emails not arriving to internal email inboxes

Written by Jon Maybury
Updated over a week ago

Email bounce management

How Envoke handles email bounces

Written by Jon Maybury
Updated over a week ago

Email sending retry rules

Rules around automatically resending failed emails

Written by Zoltan Wagner
Updated over a week ago

Email display troubleshooting

Troubleshooting email display issues

A variety of email display issues and tips to resolve them

Written by Zoltan Wagner
Updated over a week ago

Email display issues in Outlook

Known limitations in email display with Outlook

Written by Zoltan Wagner
Updated over a week ago

Content cut off in long emails

Too much content can result in clipped or trimmed emails

Written by Zoltan Wagner
Updated over a week ago

Modifications made to messages by email programs

Content added or modified by email clients

Written by Zoltan Wagner
Updated over a week ago

Content misaligned due to text that's too wide

Avoid long URLs and text without spaces to prevent misaligned layouts

Written by Zoltan Wagner
Updated over a week ago

Why can't I duplicate some messages?

Unsupported messages cannot be duplicated

Written by Zoltan Wagner
Updated over a week ago

Technical details

Custom HTML messages

Customizing emails using HTML code

Written by Zoltan Wagner
Updated over a week ago

View email headers

How to access raw email headers

Written by Marcel Ursprung
Updated over a week ago

Download email message as PDF

Save an email as a PDF

Written by Zoltan Wagner
Updated over a week ago