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Email creation, testing, sending and troubleshooting
Email creation, testing, sending and troubleshooting
Tips and how-to documentation all related to creating and sending emails
+1
48 articles in this collection
Written by
Zoltan Wagner,
Marcus Warren,
Marcel Ursprung
and 1 other
Message creation and layout
Create a new message
Learn about the various options to create a new message
Written by
Zoltan Wagner
Updated over a week ago
Working with the email editor
How to customize your email layout and configure your messages for sending
Written by
Zoltan Wagner
Updated over a week ago
Email templates
What are email templates and how to use them
Written by
Zoltan Wagner
Updated over a week ago
Mobile view of emails
How emails change when viewed on small screens
Written by
Marcus Warren
Updated over a week ago
Transfer templates and messages between accounts
Make a template or message available in other accounts you manage
Written by
Zoltan Wagner
Updated over a week ago
Link between English and French version of emails
How to send bilingual messages
Written by
Zoltan Wagner
Updated over a week ago
Multiple users editing the same message
Avoid content loss when more than one person is working on messages
Written by
Zoltan Wagner
Updated over a week ago
Message components and settings
Subject lines
How to write good subject lines to increase open rates
Written by
Marcel Ursprung
Updated over a week ago
Preheader content
How to use the preheader content to increase email opens
Written by
Marcus Warren
Updated over a week ago
Add new sender emails
How to add a new email "from" name and "from" email address
Written by
Zoltan Wagner
Updated over a week ago
Customizing the unsubscribe process
Learn about how your contacts can manage their subscription preferences
Written by
Zoltan Wagner
Updated over a week ago
Social media sharing and "view online" links
Email sharing options
Written by
Zoltan Wagner
Updated over a week ago
Add buttons to emails
How to add and format (call to action) buttons
Written by
Zoltan Wagner
Updated over a week ago
Images in emails
Learn how to work with images in email messages
Written by
Marcus Warren
Updated over a week ago
Uploading files and adding attachments to emails
How to attach files to email messages
Written by
Zoltan Wagner
Updated over a week ago
Embed forms in emails
Can I add forms directly into email messages?
Written by
Zoltan Wagner
Updated over a week ago
Fonts, text formatting and line height
Learn about font selection, font colours, formatting tips and setting custom line heights
Written by
Marcus Warren
Updated over a week ago
Fallback font rules
List of fonts you can use in emails and substitute / fallback fonts
Written by
Marcus Warren
Updated over a week ago
Background images
How to use background images in emails
Written by
Marcus Warren
Updated over a week ago
Emojis in emails and subject lines
How to add an emoji to your messages
Written by
Zoltan Wagner
Updated over a week ago
Adding anchor links
How to use anchor links and its limitations
Written by
Zoltan Wagner
Updated over a week ago
Create a custom email footer
Overwrite the default email footer
Written by
Zoltan Wagner
Updated over a week ago
Personalization and customization
Sending personalized emails
How to send the most relevant content to your contacts
Written by
Marcus Warren
Updated over a week ago
Dynamic content blocks
Show or hide entire blocks of content in emails depending on recipients' interests
Written by
Marcus Warren
Updated over a week ago
Email personalization using merge fields
Merge contact fields into your emails
Written by
Zoltan Wagner
Updated over a week ago
Dynamic links
Create a unique link for each contact
Written by
Zoltan Wagner
Updated over a week ago
Sending email campaigns and test messages
Sending a test message
How to send a test message before launching your email campaign
Written by
Zoltan Wagner
Updated over a week ago
Sending email campaigns
Step by step instructions to send and re-send email campaigns
Written by
Zoltan Wagner
Updated over a week ago
AB testing
Maximize email open rates
Written by
Zoltan Wagner
Updated over a week ago
Resend email to non-openers
How to re-send an email campaign to contacts who didn't open your original email
Written by
Zoltan Wagner
Updated over a week ago
Send win-back emails
How to re-engage your inactive contacts
Written by
Zoltan Wagner
Updated over a week ago
Public email message archives page
Display past email messages for reference
Written by
Marcel Ursprung
Updated over a week ago
What kind of links can I use?
Explore link options in addition to standard website URLs
Written by
Zoltan Wagner
Updated over a week ago
How quickly will my messages be sent?
What happens after you launch an email campaign
Written by
Zoltan Wagner
Updated over a week ago
Fixing a typo or other error in a sent message
How to correct a mistake in a message that was already sent
Written by
Zoltan Wagner
Updated over a week ago
Inbox delivery
Inbox delivery
How to ensure your emails are going straight to inboxes?
Written by
Jon Maybury
Updated over a week ago
Internal email delivery troubleshooting
Emails not arriving to internal email inboxes
Written by
Jon Maybury
Updated over a week ago
Email bounce management
How Envoke handles email bounces
Written by
Jon Maybury
Updated over a week ago
Email sending retry rules
Rules around automatically resending failed emails
Written by
Zoltan Wagner
Updated over a week ago
Email display troubleshooting
Troubleshooting email display issues
A variety of email display issues and tips to resolve them
Written by
Zoltan Wagner
Updated over a week ago
Email display issues in Outlook
Known limitations in email display with Outlook
Written by
Zoltan Wagner
Updated over a week ago
Content cut off in long emails
Too much content can result in clipped or trimmed emails
Written by
Zoltan Wagner
Updated over a week ago
Modifications made to messages by email programs
Content added or modified by email clients
Written by
Zoltan Wagner
Updated over a week ago
Content misaligned due to text that's too wide
Avoid long URLs and text without spaces to prevent misaligned layouts
Written by
Zoltan Wagner
Updated over a week ago
Why can't I duplicate some messages?
Unsupported messages cannot be duplicated
Written by
Zoltan Wagner
Updated over a week ago
Technical details
Custom HTML messages
Customizing emails using HTML code
Written by
Zoltan Wagner
Updated over a week ago
View email headers
How to access raw email headers
Written by
Marcel Ursprung
Updated over a week ago
Download email message as PDF
Save an email as a PDF
Written by
Zoltan Wagner
Updated over a week ago