Email creation, testing, sending and troubleshooting

Tips and how-to documentation all related to email editing and sending

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40 articles in this collection
Written by Zoltan Wagner, Marcus Warren, Marcel Ursprung and 1 other

Message creation and layout

Create a new message

Learn about the various options to create a new message

Written by Zoltan Wagner
Updated over a week ago

Customizing your email layout

How to add and move components in the message editor

Written by Zoltan Wagner
Updated over a week ago

Email templates

Create and share templates

Written by Zoltan Wagner
Updated over a week ago

Mobile view of emails

How emails change when viewed on small screens

Written by Marcus Warren
Updated over a week ago

Transfer emails between accounts

How to make an email available in different sub-accounts

Written by Zoltan Wagner
Updated over a week ago

Message components and settings

Subject lines

How to write good subject lines to increase open rates

Written by Marcel Ursprung
Updated over a week ago

Preheader content

How to use the preheader content to increase email opens

Written by Marcus Warren
Updated over a week ago

Customize the from name and email

How to add a new sender or "from" name

Written by Zoltan Wagner
Updated over a week ago

Social media sharing and "view online" links

Email sharing options

Written by Zoltan Wagner
Updated over a week ago

Add buttons to emails

How to add and format (call to action) buttons

Written by Zoltan Wagner
Updated over a week ago

Images in emails

Learn how to work with images in email messages

Written by Marcus Warren
Updated over a week ago

Add attachments to emails

How to attach files to email messages

Written by Zoltan Wagner
Updated over a week ago

Embed videos and forms in emails

Can I add forms and videos directly into email messages?

Written by Zoltan Wagner
Updated over a week ago

Fonts in emails

Fonts display in various email clients

Written by Marcus Warren
Updated over a week ago

Background images

How to use background images in emails

Written by Marcus Warren
Updated over a week ago

Emojis in emails and subject lines

How to add an emoji to your messages

Written by Zoltan Wagner
Updated over a week ago

Adding anchor links

Anchor links takes email recipients to a specific part of your email

Written by Zoltan Wagner
Updated over a week ago

Create a custom email footer

Overwrite the default email footer

Written by Zoltan Wagner
Updated this week

Personalization and customization

Sending personalized emails

How to send the most relevant content to your contacts

Written by Zoltan Wagner
Updated over a week ago

Dynamic content blocks

Show or hide entire blocks of content in emails depending on recipients' interests

Written by Marcus Warren
Updated over a week ago

Email personalization using merge fields

Merge contact fields into your emails

Written by Zoltan Wagner
Updated over a week ago

Dynamic links

Create a unique link for each contact

Written by Zoltan Wagner
Updated over a week ago

Send email campaigns and test messages

Sending a test message

How to send a test message before launching your email campaign

Written by Zoltan Wagner
Updated over a week ago

Sending email campaigns

Step by step instructions to send email campaigns

Written by Zoltan Wagner
Updated over a week ago

AB testing

Maximize email open rates

Written by Zoltan Wagner
Updated over a week ago

Email message archives

Past issues / archived emails page

Written by Marcel Ursprung
Updated over a week ago

Resend email to non-opens

How to re-send an email campaign to contacts who didn't open your original email

Written by Zoltan Wagner
Updated over a week ago

How quickly will my messages be sent?

What happens after you launch an email campaign

Written by Zoltan Wagner
Updated over a week ago

Troubleshooting email display issues and deliverability

Email display across various email platforms

Learn why emails look different across multiple platforms including troubleshooting tips and our approach to supporting email layouts.

Written by Zoltan Wagner
Updated over a week ago

Email display issues in Outlook

Written by Zoltan Wagner
Updated over a week ago

Emails not received or going to junk mail

Potential reasons why your contacts don't receive your emails

Written by Jon Maybury
Updated over a week ago

Unusual click activity in emails

Why do I see higher than normal or unusual click patterns in my email report?

Written by Zoltan Wagner
Updated over a week ago

Email bounce management

How Envoke handles email bounces

Written by Jon Maybury
Updated over a week ago

Modifications made to messages by email programs

Changes and additional information added to your messages by email programs

Written by Zoltan Wagner
Updated over a week ago

Technical details

Custom HTML messages

Customizing emails using HTML code

Written by Zoltan Wagner
Updated over a week ago

Download email message as PDF

Written by Zoltan Wagner
Updated over a week ago

View email headers

How to access raw email headers

Written by Marcel Ursprung
Updated over a week ago

Email editor updates

Email editor updates - June 2019

Written by Zoltan Wagner
Updated over a week ago

Email editor updates from 2018

Written by Zoltan Wagner
Updated over a week ago

Why can't I duplicate some messages?

Written by Zoltan Wagner
Updated over a week ago