Email creation, testing, sending and troubleshooting

Tips and how-to documentation all related to creating and sending emails

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50 articles in this collection
Written by Zoltan Wagner, Marcus Warren, Marcel Ursprung and 1 other

Message creation and layout

Create a new message

Learn about the various options to create a new message

Written by Zoltan Wagner
Updated over a week ago

Working with the email editor

How to customize your email layout and configure your messages for sending

Written by Zoltan Wagner
Updated over a week ago

Email templates

What are email templates and how to use them

Written by Zoltan Wagner
Updated over a week ago

Mobile view of emails

How emails change when viewed on small screens

Written by Marcus Warren
Updated over a week ago

Transfer templates and messages between accounts

Make a template or message available in other accounts you manage

Written by Zoltan Wagner
Updated over a week ago

Link between English and French version of emails

How to send bilingual messages

Written by Zoltan Wagner
Updated over a week ago

Message components and settings

Subject lines

How to write good subject lines to increase open rates

Written by Marcel Ursprung
Updated over a week ago

Preheader content

How to use the preheader content to increase email opens

Written by Marcus Warren
Updated over a week ago

Add new sender emails

How to add a new email "from" name and "from" email address

Written by Zoltan Wagner
Updated over a week ago

Customizing the unsubscribe process

Learn about customizing the unsubscribe footer, allowing your contacts to manage their email preferences and sending regulatory messages

Written by Zoltan Wagner
Updated over a week ago

Social media sharing and "view online" links

Email sharing options

Written by Zoltan Wagner
Updated over a week ago

Add buttons to emails

How to add and format (call to action) buttons

Written by Zoltan Wagner
Updated over a week ago

Images in emails

Learn how to work with images in email messages

Written by Marcus Warren
Updated over a week ago

Uploading files and adding attachments to emails

How to attach files to email messages

Written by Zoltan Wagner
Updated over a week ago

Embed forms in emails

Can I add forms directly into email messages?

Written by Zoltan Wagner
Updated over a week ago

Fonts, text formatting and line height

Learn about font selection, font colours, formatting tips and setting custom line heights

Written by Marcus Warren
Updated over a week ago

Fallback font rules

List of fonts you can use in emails and substitute / fallback fonts

Written by Marcus Warren
Updated over a week ago

Background images

How to use background images in emails

Written by Marcus Warren
Updated over a week ago

Emojis in emails and subject lines

How to add an emoji to your messages

Written by Zoltan Wagner
Updated over a week ago

Adding anchor links

How to use anchor links and its limitations

Written by Zoltan Wagner
Updated over a week ago

Create a custom email footer

Overwrite the default email footer

Written by Zoltan Wagner
Updated over a week ago

Personalization and customization

Sending personalized emails

How to send the most relevant content to your contacts

Written by Marcus Warren
Updated over a week ago

Dynamic content blocks

Show or hide entire blocks of content in emails depending on recipients' interests

Written by Marcus Warren
Updated over a week ago

Email personalization using merge fields

Merge contact fields into your emails

Written by Zoltan Wagner
Updated over a week ago

Dynamic links

Create a unique link for each contact

Written by Zoltan Wagner
Updated over a week ago

Sending email campaigns and test messages

Sending a test message

How to send a test message before launching your email campaign

Written by Zoltan Wagner
Updated over a week ago

Sending email campaigns

Step by step instructions to send and re-send email campaigns

Written by Zoltan Wagner
Updated over a week ago

AB testing

Maximize email open rates

Written by Zoltan Wagner
Updated over a week ago

Resend email to non-openers

How to re-send an email campaign to contacts who didn't open your original email

Written by Zoltan Wagner
Updated over a week ago

Send win-back emails

How to re-engage your inactive contacts

Written by Zoltan Wagner
Updated over a week ago

Email message archives

Past issues / archived emails page

Written by Marcel Ursprung
Updated over a week ago

What kind of links can I use?

Explore link options in addition to standard website URLs

Written by Zoltan Wagner
Updated over a week ago

How quickly will my messages be sent?

What happens after you launch an email campaign

Written by Zoltan Wagner
Updated over a week ago

Fixing a typo or other error in a sent message

How to correct a mistake in a message that was already sent

Written by Zoltan Wagner
Updated over a week ago

Inbox delivery

Inbox delivery

How to ensure your emails are going straight to inboxes?

Written by Jon Maybury
Updated over a week ago

Emails going to spam folder

Troubleshooting when emails go to the junk mail folder

Written by Jon Maybury
Updated over a week ago

Internal email delivery troubleshooting

Emails not arriving to internal email inboxes

Written by Jon Maybury
Updated over a week ago

Email bounce management

How Envoke handles email bounces

Written by Jon Maybury
Updated over a week ago

Emails not received

Potential reasons why your contacts don't receive your emails

Written by Jon Maybury
Updated over a week ago

Email sending retry rules

Written by Zoltan Wagner
Updated over a week ago

Email display troubleshooting

Long emails can be cut off (clipped / trimmed)

How too much content can result in clipped emails

Written by Zoltan Wagner
Updated over a week ago

Troubleshooting email display issues

Common display issues and how to resolve them

Written by Zoltan Wagner
Updated over a week ago

Email display across various email platforms

Learn why emails look different across multiple platforms including troubleshooting tips and our approach to supporting email layouts.

Written by Zoltan Wagner
Updated over a week ago

Email display issues in Outlook

Known limitations in email display with Outlook

Written by Zoltan Wagner
Updated over a week ago

Modifications made to messages by email programs

Changes and additional information added to your messages by email programs

Written by Zoltan Wagner
Updated over a week ago

Content misaligned due to text that's too wide

Avoid long URLs and text without spaces to prevent misaligned layouts

Written by Zoltan Wagner
Updated over a week ago

Why can't I duplicate some messages?

Written by Zoltan Wagner
Updated over a week ago

Technical details

Custom HTML messages

Customizing emails using HTML code

Written by Zoltan Wagner
Updated over a week ago

View email headers

How to access raw email headers

Written by Marcel Ursprung
Updated over a week ago

Download email message as PDF

Save an email as a PDF

Written by Zoltan Wagner
Updated over a week ago