⚠️ Your sending domain must be authenticated using DKIM to ensure that spam and malware filters can confirm that messages are sent by you and not someone impersonating your account.
Read more about steps to maximize inbox delivery.
What is DKIM?
DomainKeys Identified Mail (DKIM) is an industry standard email authentication method that is used to verify the identity of the email sender and detect forged email addresses.
DKIM works in the background. There is no change in the way you use Envoke and it's not visible to email recipients.
Check if DKIM is currently configured
You can check if DKIM is already implemented from the Email sending area of your Account settings page.
How to setup DKIM authentication?
You need to involve your IT person or team for this one-time setup.
Follow the on-screen instructions from the Account Settings page.
Step 1: Enter the domain name that you wish to authenticate to send emails from. This is the domain after the @ symbol in your email address. For example if you plan to send emails from info@acme-inc.com then the domain is acme-inc.com.
Step 2: Click the "Generate key" button.
Step 3: Click the "Copy instructions to send to IT" button. This copies the code along with setup instructions to your clipboard.
Step 4: Send an email to your IT person / team. Paste the instructions to the email that is saved in your clipboard
Step 5: Once the setup is completed, click the Verify button on the settings page to confirm setup is done correctly. Once verified, no further action is needed. If verification fails, you need to ask your IT person or team to review the setup.
Note that Envoke support does not get involved with DKIM setup with your domain registrar. You need to contact your IT team or domain registrar, such as Godaddy, for help.
Additional information about DKIM
Setup fee
There is no extra fee for DKIM setup, it is included with every billing plan.
How does DKIM work?
DKIM works in the background. There is no change in the way you use Envoke and it's not visible to email recipients. It is set up on the domain level by the person/department that manages your domain name. Once set up, it allows spam and malware filters to authenticate your emails; to confirm that they are coming from you and not by someone else claiming to be you. This in turn, increases inbox delivery.
Custom DKIM setup works especially well for internal messages where the sender email address and the recipient email address is from the same domain, for example from jack@yoursite.com to jill@yoursite.com
Additional measures to improve inbox delivery
Check this article for additional tips to improve emails going to inboxes.