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Resend email to non-openers

How to re-send an email campaign to contacts who didn't open your original email

Zoltan Wagner avatar
Written by Zoltan Wagner
Updated over a month ago

To send a reminder or follow up email to anyone who didn't open your original e-blast you should create a segment to select contacts who didn't open your email, then resend your email to these contacts. Related article: Open tracking in emails.

When you resend the message, anyone who have unsubscribed since the original email was sent will automatically be excluded from the resend.

Step 1

Go to the segments page and create a new segment. You can call it "Didn't open MESSAGE NAME". Click "Save".

Step 2

Add a condition for "Campaign status" = didn't open CAMPAIGN NAME

Your segment will look like this:

Step 3

Go back to the messages page and duplicate your original message. You can call it "Resend of MESSAGE NAME". The resend should use a slightly different subject line: maybe the original didn’t pique their interest and the updated version will. It's also a good idea to resend at a different time than the original send time.

Step 4

Select the recipients for the new message using the "Segment" you created in Step 2 above.

Step 5

Send yourself a test and after making sure all looks good, send away!


Email credits used

Emails in the "resend" campaign use credits the same way other email messages do; one email sent to one contact = 1 credit.

This applies only if you are on a pay-as-you-go plan. The monthly contact-based subscription includes unlimited email sends.

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