Updating consent statuses

Learn about your options to change consent states for contacts

Zoltan Wagner avatar
Written by Zoltan Wagner
Updated over a week ago

Consent can be managed self-serve by contacts on forms and on the consent and subscription preferences page.

However, manually updating consent status for contacts is possible, for example when importing contact lists or correcting an error.

When you're updating consent statuses in bulk there are three restrictions in place to ensure that you can't (accidentally):

  • Downgrade express consent status to implied consent

  • Resubscribe contacts who had previously unsubscribed

  • Overwrite an implied consent status with one with an earlier expiry date

Updating consent in bulk

Follow the steps from this article.

Updating consent for a single contact

Find the contact then click on it to view the contact details page. From the contact details page click the "Change consent status" link.

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