Consent can be managed self-serve by contacts on forms (to subscribe) and on the consent and subscription preferences page (to unsubscribe)
However, manually updating consent status for contacts is possible, for example when importing contact lists or correcting an error.
Updating consent in bulk
You can update consent statuses in bulk from the contact list page using the Group edit option or when you're importing contacts.
Restrictions on bulk consent updates
Bulk consent updates are subject to the following restrictions:
Revoked consent or spam reported statuses are never overwritten with any other contact status, to avoid inadvertently resubscribing people who unsubscribed themselves
Express consent is never changed to implied consent (express consent isn't easy to obtain so this prevents you from accidentally downgrading it to implied)
Implied consent that has an expiry (based on an inquiry or a transaction) is only overwritten with another implied consent if the new expiry date is later than the expiry date for the existing contact.
Every consent status (except spam reported) can be replaced with revoked consent in bulk
Expired consent status can be updated with implied inquiry or implied transaction to revive them from their expired state
Every consent status can be overwritten with express consent except revoked and spam reported
Updating consent for a single contact
Find the contact then click on it to view the contact details page. From the contact details page click the "Change consent status" link.
