See the pricing page for details about how much Envoke costs.
There are two billing options
- Contact based: Pay by number of contacts, send unlimited emails
- Pay as you go: Pay for number of emails sent, store unlimited contacts
How many active contacts are there on my list?
Contact based billing is based on active contacts. Active contacts are anyone you can potentially send emails to. Unsubscribed and invalid emails are excluded. You can view the total number of contacts you send emails to on the Database Overview page.
Where can I view my email usage?
The pay as you go plan uses a credit model - it's independent of number of contacts in your database. One email sent to one contact = one credit. For example if you send an email campaign to 500 contacts that uses 500 credits. Unsubscribed and invalid emails are excluded.
You can view your email activity from the reports page:
Multiple sub-accounts can be set up under a primary account. Sub-accounts share the same pool of email credits that the primary account purchases. A use case for sub-accounts is when multiple departments of the same organization use the software. The primary account is billed and cost allocation between departments is done internally.
You can cancel any time without a penalty. Unused credits are not refunded except if we terminate your account for any reason as per our Terms of Service.
Payment for credit purchases under $1,000 is by credit card only.
Purchases over $1,000 can be paid by credit card, electronic funds transfer (EFT) or cheque.
We may be able to accommodate a invoice request for purchases under $1,000 - contact us if you are unable to pay by credit card.