Monthly subscriptions are billed based on the number of active contacts in your account as per the pricing plans posted on our website.

Billing is based on the peak contact count from the previous month. You can view the peak contact list size in your account in this report.

Changes to list size: We don't charge overage fees. Pricing automatically changes (increase or decrease) as the size of your contact list changes. You don't have to let us know upfront if a change in list size is expected.

Active contacts are contacts you can potentially send emails to: unsubscribed and invalid emails are excluded for billing purposes. Learn more about how active contact count is calculated.

You can view the total number of contacts you can send emails to on the contacts overview page and the history of active contacts by month in your account.

Unlimited sends: All monthly plans come with unlimited email sends.

Sub-accounts are accounts in addition to the primary account. They are used to allow departments within the same organization to operate independently without sharing their contact lists and other settings with other departments. Learn more about sub-accounts.

If the same contact exists in multiple sub-accounts they count as separate contacts for billing purposes as you're managing a separate relationship with this contact. The same contact can have different subscription settings in different sub-accounts.

Sub-account pricing example

The example below shows a total of 8 accounts: 1 primary account and 7 sub-accounts. It has 38,531 contacts that make up the contact based portion of billing and 6 sub-accounts that are subject to a monthly flat fee.

For accounts that send emails infrequently a Pay as You Go (PAYG) option, where billing is based on email sends rather than list size, may be suitable. This plan is based on credits that need to be purchased upfront. One email send to one contact uses one credit.

Unused credits expire after one year unless more than 250,000 emails are sent in a 12 month period.

PAYG pricing starts at $999+tax/yr paid upfront.

Please ask chat support for details if you're interested in PAYG billing.

Email sending reports are available from the Email activity details and Email activity trends pages from your account.

Monthly subscriptions can be paid annually with a 10% discount.

If your actual usage (number of contacts and number of sub-accounts) is higher than the annual amount paid in advance the difference is added to the next annual invoice.

Please contact support via chat to switch to annual billing.

A maximum three year upfront payment is possible. In order to lock in pricing at the current rate, a multi year invoice must be paid upfront in full. If multi-year purchases are paid annually then a 5% annual increase applies.

We can provide a quote for annual or multi-year terms in order to accommodate purchase orders that are included on invoices.

We don't provide quotes for monthly subscriptions. Please refer to the pricing page on our website for monthly rates.

There are no account specific contracts beyond acceptance of the Envoke Terms of Service that applies to all Envoke customers.

Onboarding and support resources are not dependent on billing plans. Customers on all billing plans are eligible for free onboarding and training and support.

When you upgrade a trial account to a paid account, all data and configuration settings from the trial account carries forward to the paid account. Learn more about trial accounts.

You can switch between monthly billing plans any time.

Switching between pay as you go and monthly plans can only be done once per year.

Switching from Pay As You Go to a Monthly Subscription: Any unused email credits will be converted to a dollar balance that is applied to your account. This balance is used towards your recurring monthly subscription until the balance is used up, then you will be billed monthly.

Switching from Monthly Subscription to Pay As You Go: Your recurring monthly billing will be stopped and the Pay As You Go plan will start with zero email credits. You need to purchase pay as you go email credits within 30 days.

It is not possible to pause a recurring subscription.

You can cancel any time without penalties. Let us know via support chat if you wish to cancel. Please confirm that you've exported any data you need prior to cancellation.

Unlimited email sending via the API is included if you’re on the monthly subscription plan. On the Pay As You Go plan, sending emails via the API costs credits. One email sent to one contact = one credit.

Contact updates via the API (for example syncing contacts from your CRM to Envoke) are free under both monthly and pay as you go plans. Daily API limits apply. These are determined on a case by case basis during onboarding.