Monthly subscriptions are billed based on the number of active contacts in your account as per the pricing plans posted on our website. Monthly subscriptions need to be paid by credit card or e-transfer.

Billing is on the first business day of each month, upfront for the month ahead, using the peak contact count from the previous month. You can view peak contact list size in your account in this report.

You can request monthly subscriptions to be invoiced annually.

Changes to list size: We don't charge overage fees. Pricing automatically changes (increase or decrease) as the size of your contact list changes. You don't have to let us know upfront if a change in list size is expected.

Active contacts are contacts you can potentially send emails to: unsubscribed and invalid emails are excluded for billing purposes. Learn more about how active contact count is calculated.

You can view the total number of contacts you can send emails to on the contacts overview page and the history of active contacts by month in your account.

Unlimited sends: All monthly plans come with unlimited email sends.

Unlimited segmentation. All monthly plans include the ability to maintain unlimited subscription lists, tags, custom segments and custom fields.

There are no extra fees beyond what you see on the pricing page.

For larger accounts that send emails infrequently a pay as you go option, where billing is based on email sends rather than list size, may be suitable. This plan is based on credits that need to be purchased upfront. One email send to one contact uses one credit. Unused credits expire after one year unless more than 250,000 emails are sent in a 12 month period. A minimum of 50,000 email sends per year is required. Please contact sales to discuss pay as you go billing.

Email send details are available from the Email activity page and a monthly email activity report is available from the Reports page.

There is a 15% discount for registered charities. There is no nonprofit discount and there is no discount for annual payments.

There are no account specific contracts beyond acceptance of the Envoke Terms of Service that applies to all Envoke customers.

All invoices are due 30 days after the invoice date. If payment is not received 30 days after the invoice date your account will be suspended. We may terminate your account if payment is not received 60 days after the invoice date.

Onboarding and support resources are not dependent on billing plans. Customers on all billing plans are eligible for free onboarding and training and full support via chat, phone email and Zoom calls.

When you upgrade a trial account to a paid account, data from the trial account carries forward to the paid account. Learn more about trial accounts.

You can switch between monthly billing plans any time.

Switching between pay as you go and monthly plans can only be done once per year.

Switching from Pay As You Go to a Monthly Subscription: Any unused email credits will be converted to a dollar balance that is applied to your account. This balance is used towards your recurring monthly subscription until the balance is used up, then you will be billed monthly.

Switching from Monthly Subscription to Pay As You Go: Your recurring monthly billing will be stopped and the Pay As You Go plan will start with zero email credits. You need to purchase pay as you go email credits within 30 days.

Monthly subscriptions cannot be paused, instead, they can be converted into a maintenance plan that gives you full access to all functionality, including form submissions, except email sending. The maintenance fee is 30% of the regular monthly subscription fee. Let us know via chat support if you wish to switch to or away from a maintenance plan.

You can cancel any time without penalties. Let us know via support chat if you wish to cancel.

Unlimited email sending via the API is included if you’re on the monthly subscription plan. On the Pay As You Go plan, sending emails via the API costs credits. One email sent to one contact = one credit.

Contact updates via the API (for example syncing contacts from your CRM to Envoke) are free under both monthly and pay as you go plans. Daily API limits apply. These are determined on a case by case basis during onboarding.