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Changes to sending mandatory messages
Zoltan Wagner avatar
Written by Zoltan Wagner
Updated over a week ago

On September 10, 2024 the way you send mandatory emails will change.

The mandatory content designation will no longer be added to messages, instead, contacts need to be marked as mandatory content recipients. This makes it possible to turn mandatory consent on and off independent of consent to receive opt-in messages.

Additionally, the reason why contacts receive mandatory messages from you will no longer need to be added to messages separately, instead, it will become an account level setting that only needs to be entered once.

⚠️ In order to continue sending mandatory messages you need to designate contacts as mandatory message recipients and enter the reason why they need to receive mandatory messages from you.

Action items to complete these changes are described below. Only account administrators can make these changes.

STEP 1: Mark contacts as mandatory message recipients

Contacts who need to receive mandatory content should be marked as mandatory message recipients.

Select all contacts who need to receive mandatory messages and use the Group Edit option to designate them as mandatory message recipients.

STEP 2: Enter the reason why contacts need to receive mandatory messages

On your Account Settings page enter the reason why contacts need to receive mandatory messages from you.

The mandatory message sending reason is now stored as an account setting, which means you only need to enter it once; it will automatically apply to all mandatory messages sent from that account.

STEP 3: Adding contacts who need to receive mandatory emails

When you import contacts who need to receive mandatory emails you need to designate them as mandatory content recipients during the import process.

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