Using a custom domain is an optional setting that helps with branding. It's not related to inbox delivery. The custom domain option is only available with the Pro and Pay As You Go billing plans.
Read more:
Custom domain examples
When you setup a custom domain, all Envoke branded domains are replaced with your own domain
on public pages such as the email preferences page and the email archives page and
in tracking links (visible when contacts hover over links in emails)
A custom domain helps brand recognition for contacts and can even reduce unsubscribe rates as contacts don't suspect potential scamming from a third party domain they may not recognize.
Check if a custom domain is configured
You can check if a custom domain is currently enabled for your account from the Custom Domain section of the Account Settings page.
Configuring a custom domain
Choose a custom domain
Ask your IT team to configure it for you
Let Envoke know once this is done
Envoke will issue an SSL certificate for your custom domain and enable it for your account.
You can use any subdomain of your primary domain as your custom domain. For example if your primary domain is university.com then your custom domain can be anything.university.com
Sample request to send to your IT team to setup a custom domain:
We're using Envoke.com to send broadcast emails and to assist with branding we want to use a custom domain as a display domain that our contacts see when they hover over links in emails and view the email preferences page.
We chose the following subdomain: [communications.company.com]
Please add a CNAME entry to the DNS of our domain: [company.com]
Point [communications.company.com] to nvk.envoke.com
Verify setup by going to [custom.yourdomain.com]/form/8795/if/
The page will show "It works!" if setup is done correctly. Here's an example of a working setup: demo.envoke.com/form/8795/if/
Once this is done, we will let Envoke know and they will issue an SSL certificate for this custom domain.